RE: eGuide Error encountered (MSVCP71.dll)

[JungleBoot]

The following messages appear when trying to launch the Prima Games eGuide for SimCity 4 Rush Hour on a MS Windows Small Business Server 2003 SP2
.

0761548475.exe -- Unable To Locate Component
This application has failed to start because MSVCP71.dll was not found. Re-installing the application may fix this problem.

Error
Cannot find import; DLL may be missing, corrupt, or wrong version
File "MSVCP71.dll", error 126

The following solutions do not work.
=============================
01. Renaming the msvcp71d.dll file that exists in the prima games\SimCity4RushHour directory.
02. Uninstalling the application and re-installing.
03. Installing the MS Visual C++ 2005 Redistributable runtime library.
04. Downloading the DLL from the internet and placing it in the prima games\SimCity4RushHour directory.

[Bylle]

Prima eGuides are not designed to operate on the Windows server platform.

[Regnor Vex]

Ok, what about the Windows Vista64 platform? Same error message here.

[Jimbeef]

I have the exact same error with the Dead Space guide. I tried replacing all the versions of the .dll file in the system folder and the application folder, renaming stuff, running it all as administrator etc, re-downloading the program (Prima have given me unlimited downloads while I try to fix this)

I'm on Windows 7 but have tried running it in compatibility mode on every XP and Vista version available AND in the XP window that Win7 has.

Seems all Prima have done to help is give me more download tries, they haven't actually tried to help technically.

Any thoughts.........?

[VeMo]

We apologize that you are still experiencing problems. Please email us as feedback@primagames.com so that we can investigate further. There are some fixes we can suggest.