Eguide Issues

[slaiche]

So just how long does it take to get a reply from primagamessupport@digitalriver.com? I purchased and downloaded my eguide yesterday and still have not been able to use it. I sent two email to customer service and I am yet to hear anything back. I was issued no key and my eguide will not automatically give me one. I get two different messages. One says The name/key you entered does not appear to be valid. Please try again, and the other tells me Your purchase is not complete. Please reattempt payment. (ARM1014). The only good thing I can say about this is that I did receive the code for my in-game item immediately and it did work. Does anyone have a phone number that I can call for help and know what their hours are? This is ridiculous.

[uofirefly]

Originally Posted by slaiche

So just how long does it take to get a reply from primagamessupport@digitalriver.com? I purchased and downloaded my eguide yesterday and still have not been able to use it. I sent two email to customer service and I am yet to hear anything back. I was issued no key and my eguide will not automatically give me one. I get two different messages. One says The name/key you entered does not appear to be valid. Please try again, and the other tells me Your purchase is not complete. Please reattempt payment. (ARM1014). The only good thing I can say about this is that I did receive the code for my in-game item immediately and it did work. Does anyone have a phone number that I can call for help and know what their hours are? This is ridiculous.

Have you heard back from support yet? If not please let us know thanks.

[slaiche]

I did get an email from customer support late last night. I was given a key in the email, but I still cannot get it to work. I copied and pasted, as well as typed it in being careful to get it right. I put my name in the name field, and still get the message saying that the name/key is invalid. I have replied to their email and awaiting word on what to do next. I have read the faq's and instruction, and think I am doing everything right. I may be wrong, Any suggestions?

[uofirefly]

Originally Posted by slaiche

I did get an email from customer support late last night. I was given a key in the email, but I still cannot get it to work. I copied and pasted, as well as typed it in being careful to get it right. I put my name in the name field, and still get the message saying that the name/key is invalid. I have replied to their email and awaiting word on what to do next. I have read the faq's and instruction, and think I am doing everything right. I may be wrong, Any suggestions?

Hey slaiche, sorry to hear you're still having issues with this. Please check this site for some answers while you await a reply back from support: http://www.digitalriver.com/dr/v2/ec...PN=1&xid=70912

[slaiche]

Thanks Uofirefly, but I have already been through that page in search of solutions. I tried going through the customer server link in the pop up window, put in my order number and password, now it is telling me There are no more keys available for this ordered product. Please contact customer service if you feel this is incorrect. (ARM1010). Am I going to have to wait another 36+ hours to hear from support again? Is there a number that I can call and actually speak to someone?

[uofirefly]

Originally Posted by slaiche

Thanks Uofirefly, but I have already been through that page in search of solutions. I tried going through the customer server link in the pop up window, put in my order number and password, now it is telling me There are no more keys available for this ordered product. Please contact customer service if you feel this is incorrect. (ARM1010). Am I going to have to wait another 36+ hours to hear from support again? Is there a number that I can call and actually speak to someone?

Not that I'm aware of just the customer support email address.

[D.ancek]

I deleted my first reply.

Are you saying that if an owner not the commissioner sees a skipped pick #2, #3, and #4, and he hits the #3 button that it will put the pick in slot number 2?